Company Overview

Express Plumbing operates as part of Engineering Perfect Systems and functions as “a family-owned business that has served the Bay Area for 35 years.” The organization specializes in trenchless plumbing and underground construction across residential, commercial, and municipal sectors. It earned Contractor of the Year recognition in 2015.

Service Categories

Sewer and Utilities

Comprehensive sewer services including trenchless drain cleaning, hydro-jetting, utility installation, septic conversions, video inspections, and sump pump work.

Trenchless Solutions

  • Laser-guided directional boring
  • Video inspections
  • Micro-tunneling and pipe reaming
  • Pipe bursting and lining

Residential Plumbing

Water, gas, drain, and sewer line services plus water heater work, leak detection, and earthquake shut-off valve installations.

Industrial and Municipal Services

  • Horizontal directional drilling
  • Hydro jetting and vacuuming
  • Sewer lateral inspection
  • Sub-metering systems
  • Hot tapping and pipe freezing

Maintenance and Emergency Services

Flexible maintenance packages available; emergency response 24/7 throughout the week, including holidays.

Customer Reviews Summary

Positive Feedback:

  • Friendly, professional workers capable of handling complex relocations
  • Competitive pricing on standard plumbing work
  • Reliable 24/7 emergency response, including holiday availability

Negative Feedback:

  • “Poor communication” remains a recurring complaint
  • Service quality varies significantly depending on assigned plumber
  • Some customers reported unresolved issues and refusal to acknowledge substandard work
  • Additional charges beyond initial quotes

Pros and Cons

Strengths:

  • Around-the-clock emergency availability
  • Accepts insurance claims
  • Multiple payment options
  • Free estimates
  • Senior discounts (10%)
  • Reasonable pricing

Weaknesses:

  • Limited weekday operating hours
  • Service consistency issues
  • Communication gaps
  • Limited customer support responsiveness

Comparison Note

Total Underground Construction offers comparable services in the Bay Area, positioning itself as “reliable, professional, and affordable compared to Express Plumbing.”