Finding professional, certified, reliable, and affordable plumbers requires due diligence. You can go through reviews and testimonials or inquire about your potential plumber on your social circles online and offline. One of the most popular plumbing companies is Express Plumbing. But is it the best?
Here is a detailed Express Plumbing review to help you determine whether they are the right choice for your plumbing system.
Go to:
- Company Overview
- Express Plumbing Services
- What Customers Think About Express Plumbing
- Express Plumbing Vs. Total Underground Construction
Company Overview
Express Plumbing is a division of Engineering Perfect Systems (EPS) and a family-owned business that has served the Bay Area for 35 years. The company is a full-service trenchless plumbing contractor specializing in underground construction and engineering at residential, commercial, and municipal levels.
With a mission to offer quality services leveraging its advanced technologies and techniques, this licensed, insured, and bonded company maintains excellence in service delivery. The service par excellence culture earned Express Plumbing the Contractor of the Year in 2015 by EPS, Inc.
Express Plumbing Services
Sewer and Utilities
Express Plumbing provides an extensive list of services for your sewer and gas underground infrastructure. The contractor offers comprehensive services, from trenchless drain cleaning through hydro-jetting, utility cable installation and repairs, septic to sewer conversions, video camera inspections, and sump pumps. The contractor also cleans sewage spills, basins, and sewer holes around homes.
Trenchless Solutions
The contractor capitalizes on trenchless solutions in its plumbing and construction solutions. Whether you are looking for laser-guided directional boring, video inspections, micro-tunneling focusing on pipe reaming, or pipe bursting and lining, their services are available and reasonably priced.
Residential Plumbing Services
The company provides water, gas, drain, sewer line installation, rehabilitation, replacement, emergency, and maintenance services for residents in the Bay Area. Residents can also rely on the contractor for water heater services, leak detection, video inspections, water systems recirculation, reverse osmosis for mineral filtration, property upgrades and remodeling, and crawl space spill cleaning. The contractor also provides earthquake shut-off valve services for residential properties in the Bay Area.
Industrial and Municipal Plumbing Services
Express Plumbing provides an extensive service list for industrial and commercial properties while upholding trenchless solutions. The company can scale horizontal directional drilling, hydro jetting and vacuuming, sewer lateral inspection, water, gas, sewer line repiping, grease trap servicing, and interceptor installation to accommodate commercial plumbing system demands.
The contractor also installs and maintains sub-metering system services in apartment complexes and provides HOA plumbing. A notable plumbing technique employed during repairs, maintenance, and rehabilitation is hot tapping and pipe freezing to drain pressurized casing fluids.
Maintenance Services
Clients can subscribe to Express Plumbing’s regular maintenance service package, which includes comprehensive inspections and rehabilitation services. Scheduling is flexible to accommodate demands and facilitate planning.
Emergency Services
While the company operates between 8 a.m. and 5 p.m. on weekdays and remains closed on weekends, it provides around-the-clock emergency services throughout the week in the Bay Area. Clients can get assistance even during the holidays.
What Customers Say About Express Plumbing
Express Plumbing reviews range between two extremes from exceptionally well to horrible experience. Most of their clients oscillate between five stars to one star. A recurrent issue between dissatisfied customers is poor communication and service quality. Service quality also depends on the plumber assigned to your task.
Friendly Workers
With Express Plumbing, seamless services depend on the type of contractor assigned to you. The contractor has friendly plumbers in the workforce. For instance, Dan did a splendid job removing a client’s main switch from an unreachable space upstairs to under the kitchen sink for easy access. He was cordial and executed the service with ease. His intervention enabled the client’s wife to easily access the shut-off valve, even with her hip replacement.
Reasonable Pricing
Express Plumbing’s ordinary plumbing services are reasonably priced compared to the industry average. A client needing a faucet installation and drain assembly in the office building bathroom got what they requested at affordable rates. On a separate occasion, the same plumber did not take advantage of the client’s dire situation and charged extra for services rendered in an emergency.
24/7 Emergency Services
The contractor tries its best to avail itself in emergencies. In one case, a client had a drain cleanup and repiping emergency on Christmas Eve for their 50-year-old house with corroded pipes. An Express Plumber came on Christmas morning and worked through the afternoon. Although the issue took the entire week to resolve, requiring additional plumbers onboard to handle kitchen and bathroom remodeling, which resulted in extensive excavation in the lawn, the plumbers took care of everything, including cleanup.
Poor Communication
A client hired the contractor to replace and re-strap a leaking underground pipe. Although the plumber was punctual, their service was subpar and left a hefty charge worth $875. The client followed up with the plumber, who refused to acknowledge the substandard repair that did not fix the problem. The client ended up paying more for additional rehabilitation without any reimbursement from the previous task.
Unprofessional Service Delivery
Individual plumbers also demonstrate a lack of professionalism and incompetence in service delivery. In this case, the contractor came to fix a backup problem in two toilets that extended to the property’s showers. The plumber removed a toilet, used the hole as an entry point to snake the main sewer line up to 50 meters, and fixed the toilet. Aside from the original quote, the plumber surcharged an additional $250 for the toilet removal. The worst part is the backup resumed after 6 hours. The plumber did not have any warranty for the work done.
Express Plumbing Pros and Cons
| Pros | Cons |
| 24/7 Emergency response Accepts plumbing insurance claims Multiple payment options Free price estimates 10%discount for seniors Reasonable Pricing | The company only operates on weekdays Service efficiency depends on the assigned plumber Poor communication Subpar customer support |
Express Plumbing Vs. Total Underground Construction
What plumbing companies put on paper may not be what they offer on the ground. Due diligence is essential when searching for professional plumbers. Express Plumbing and Total UC provide the same service package in the Bay Area. With licensed contractors and plumbers available, service quality is essential to determine the best partner for your plumbing infrastructure.
Total Underground Construction demonstrates professionalism and quality in our plumbing and underground construction work. We’re reliable, professional, and affordable compared to Express Plumbing.
You can rely on Total Underground Construction for timely installations, repairs, replacements, inspections, maintenance, and emergencies. Plumbers are available around the clock to provide tailored solutions for your plumbing system.
Call 415-350-3363 for a competitive quote and immediate assistance.
